Responsible Gaming at Foxy Bingo

Games at Foxy Bingo are a form of entertainment, and that is the only way they should ever be treated. They are not a source of income, a way to recover money you have already lost, or a solution to financial or personal difficulties. The odds of every game favour the house over time, and we make no claim that any pattern of play changes that.

We ask every player to decide, before they start, how much time and money they are comfortable spending. A simple budget works best: an amount you would be content to lose in the same way you would be content to spend it on an evening out. If a session stops being enjoyable, the right response is to stop.

• Gamble only with money you can afford to lose, never with money set aside for rent, bills, food or debts.
• Set a limit before you play, not after a losing run.
• Do not chase losses. Trying to win back what has gone usually costs more.
• Take regular breaks and avoid long, unbroken sessions.
• Do not play when upset, under pressure, or under the influence of alcohol.
• Keep gambling in proportion to the rest of your life, your work and your relationships.

Every account comes with a set of controls you can use yourself, free of charge, without giving a reason. You will find them in the safer gambling or account settings area of your account, and in the cashier where the control affects payments. Our live chat team can also talk you through switching one on.

Deposit, loss and session limits

Choose the amount or the length of time that suits you and confirm it. A limit that makes your controls stricter applies straight away. A request to raise or remove a limit is held for a cooling-off period before it takes effect, and you can cancel that request at any point before it does. Limits already in place are not affected by that waiting period.

Reality checks

A reality check interrupts play at the interval you pick and tells you how long you have been logged in. You can then carry on or close the session. It is a simple way to keep track of time when a game runs longer than you intended.

Time-out and self-exclusion

A time-out is a short break: your account is locked for the period you choose and reopens automatically at the end of it. Self-exclusion is for longer and is the right choice if you feel your gambling is no longer under control. Once self-exclusion starts, you cannot deposit or place a bet, we stop sending you marketing, and the account cannot be reopened before the end of the period you selected, even if you ask us to. Any balance left in your account is returned to you using the method shown in the cashier.

Problem gambling develops gradually, and it is easy to miss in yourself. Go through the list below honestly. If you recognise yourself in two or more of these statements, we would encourage you to use the tools above and speak to one of the organisations in the next section.

• You gamble for longer, or with more money, than you planned.
• You play to win back money you have lost.
• You borrow money, sell belongings or miss bill payments to fund play.
• You hide how much you gamble from family, friends or colleagues.
• You feel restless, anxious or irritable when you are not gambling.
• You gamble to escape stress, low mood, boredom or loneliness.
• Gambling is affecting your work, studies, sleep or relationships.
• You have tried to cut back or stop and found that you could not.

Independent support is available across the United Kingdom, free of charge and in confidence. You do not need to be in crisis to contact any of them.

• GambleAware - a charity that funds and signposts free treatment and information on gambling harm across Great Britain.
• GamCare - provides counselling, group support and practical guidance for anyone affected by gambling, including friends and family.
• GamStop - a free national self-exclusion scheme that blocks you from gambling sites licensed in Great Britain for the period you choose.
• The National Gambling Helpline - confidential advice and support, available at any hour, for people worried about their own or someone else's gambling.

Registering with GamStop sits alongside, rather than replaces, the self-exclusion you can set with us. Many people also find it helps to block gambling payments through their bank, to install blocking software on their devices, and to ask someone they trust to help them manage money for a while.

We take age verification seriously. We hold a gaming licence and must confirm that every account belongs to a real person aged 18 or over before play begins, so we carry out identity and age checks and may ask you for documents at registration or later. Where we cannot confirm your age, we suspend the account, void any bets placed and return deposits as required.

If children or young people share your home or your devices, please take a few simple precautions.

1. Keep your username, password and payment details private, and never let anyone else use your account.
2. Log out fully when you finish a session instead of leaving the site open.
3. Do not save passwords or card details in a browser that others can use.
4. Set up separate user profiles on shared computers, tablets and phones.
5. Install parental control or filtering software, which can block gambling sites on a device or across your home network.
6. Talk to children about why gambling is restricted to adults.