Privacy Policy

We collect personal information when you register, when you use your account and the games on the site, and when you contact us. Some of it you give us directly, and some is created automatically as you use the site.

Account and contact details

• Your name, date of birth, home address, email address and telephone number.
• The username and security credentials you set when you register.
• Your communication and marketing preferences, and the currency and language you choose.
• Messages you send us by email or through live chat, and our replies to them.

Identity and verification documents

• Documents confirming your identity, age and address, in the formats listed in your account.
• Evidence that a payment method belongs to you.
• Information about the source of the funds you deposit, where we are required to ask for it.
• Records of the checks we carry out and their outcome.

Transactions and account activity

• Deposits, withdrawals, balances and the partial payment details shown in the cashier.
• Your game and betting history, bonus activity and any wagering still outstanding.
• The safer gambling settings on your account, such as deposit limits, time-outs and self-exclusion.

Device and usage information

• Your IP address and the approximate location it indicates.
• Device type, operating system, browser, language settings and device identifiers.
• Pages and games you open, the time and length of each session, and how you reached the site.
• Cookie identifiers and similar technologies, as described in our Cookie Policy.

Where the law or our licence conditions require us to hold particular information and you choose not to provide it, we may not be able to open your account or keep it open.

We use your personal information for the purposes set out below, and for no unrelated purpose without telling you first.

1. To run your account, process deposits and withdrawals, credit winnings, apply bonuses and keep a record of your play.
2. To verify your age and identity. As the holder of a gaming licence, we must confirm that you are at least 18 and that you are who you say you are before you play and before we pay out.
3. To prevent fraud, money laundering and abuse of the site, including checking for duplicate accounts, bonus abuse, collusion and payment fraud.
4. To meet our legal and regulatory duties, including record-keeping, reporting obligations and responding to lawful requests.
5. To support safer gambling, by operating deposit limits, reality checks, time-outs and self-exclusion, by checking registrations with the national self-exclusion scheme GamStop, and by contacting you if your play suggests you may be at risk.
6. To provide customer support, answer your questions and look into any complaint you raise.
7. To send you offers and updates about games and promotions, where you have opted in to receive them.
8. To keep the site secure and working properly, including troubleshooting, testing and measuring how the site is used.

Data protection law requires us to have a legal basis for each use of your information. In plain words, these are the bases we rely on.

Identity documents and information about your health or financial circumstances receive extra protection in law. Where we handle information of that kind, we do so only where we are permitted to, for example because it is necessary for reasons of substantial public interest such as preventing crime or protecting people at risk of harm.

You can withdraw consent to marketing at any time in your account settings, by using the unsubscribe option in any message, or by writing to us. Withdrawing consent does not affect messages we have already sent, and it does not stop service messages about your account, payments or the terms.

We do not sell your personal information. We share it only where it is necessary for the purposes above, and only with recipients who are bound to keep it confidential and to use it on our instructions.

• Payment providers and banks, so that deposits and withdrawals can be processed through the methods shown in the cashier.
• Identity-verification, age-verification and fraud-prevention partners, who confirm the details you give us against their records and flag suspicious activity.
• Game and platform suppliers whose games and systems we use to deliver the site.
• Service providers who host our systems, send our messages, provide live chat or help us with customer support, under contracts that limit what they may do with the information.
• Regulators, law enforcement and other authorities, where the law requires us to report or disclose information, and bodies that handle gambling disputes if you escalate a complaint.
• Self-exclusion schemes, so that a self-exclusion you have set up is applied to your account.
• Professional advisers, where we need advice or must defend a legal claim.

Some of these recipients may handle your information outside the United Kingdom. Where that happens, we put safeguards in place so that your information keeps a level of protection equivalent to that required by UK law.

We keep your personal information for as long as your account is open, and afterwards for the period that gambling, anti-money-laundering, tax and other laws require us to retain it. Once that period ends, we delete the information or anonymise it so that it can no longer be linked to you.

• Account, transaction and verification records are kept for the full retention period set by law after your account closes.
• Records of safer gambling settings and self-exclusions are kept for at least the length of the exclusion and for as long as the rules require afterwards.
• Marketing preferences are kept so that we can show we had your consent, and so that an opt-out is respected.
• Device and usage data is kept for a shorter period, unless it forms part of a fraud or security record.

Under UK data protection law you have the following rights over the information we hold about you.

1. Access - to be told what information we hold about you and to receive a copy of it.
2. Correction - to have inaccurate or incomplete details put right.
3. Erasure - to ask us to delete information we no longer have a lawful reason to keep.
4. Restriction - to ask us to pause our use of your information while a query about it is settled.
5. Objection - to object to uses based on our legitimate interests, and to stop direct marketing at any time.
6. Portability - to receive certain information in a portable format or have it sent to another provider.
7. Withdrawal of consent - to withdraw any consent you have given, at any time.
8. Complaint - to complain to the Information Commissioner's Office if you are unhappy with how we handle your information.

How to make a request

Write to us at privacy@casinofoxybingo.co.uk, or contact us at support@casinofoxybingo.co.uk or through the live chat on the site. Please tell us which right you wish to use and give us enough detail to find your account. We may ask you to confirm your identity first, so that your information is not disclosed to anyone else. We answer within the time limit set by law and will tell you if we need longer because a request is complex.

We would always prefer to put things right ourselves, so please raise any concern with us first. You can still complain to the Information Commissioner's Office at any time.

Cookies

We and our service providers use cookies and similar technologies to keep you signed in, remember your settings, keep the site secure and understand how it is used. You can accept, decline or change your choices in the cookie settings on the site and in your browser, although some cookies are needed for the site to work. Full details are set out in our Cookie Policy.

We may update this policy from time to time to reflect changes to the site, our practices or the law. Where a change is significant we will tell you, and the date at the top of the page always shows the current version.