Contact Us

You can contact us in two ways. Live chat is available on the site 24/7, and is the quickest route for anything urgent, such as a payment that has not arrived or trouble signing in to your account.

You can also e-mail us at support@casinofoxybingo.co.uk. E-mail suits longer questions, or any request where you need to send documents for account verification.

The more detail you give us at the start, the fewer times we need to come back to you. Where it applies to your question, please include:

• Your username, so we can find your account with us.
• The game, promotion or transaction the question concerns.
• The date and time it happened, including your time zone.
• A short description of what you expected and what happened instead.
• A screenshot or any error message, if you have one.

• Account and verification - registration, your details, and the documents needed for identity and age checks.
• Deposits and withdrawals - payment methods, the limits shown in your account, and the progress of a pending payout.
• Bonuses - how an offer works, wagering requirements, and the terms set out on the promotion itself.
• Technical issues - a game that will not load, a round that was interrupted, or difficulty signing in.
• Safer gambling - setting deposit limits, taking a time-out, or self-exclusion.

Our games are for players aged 18 or over. If gambling stops being enjoyable, free and confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and you can block yourself from all licensed online operators in Great Britain through GamStop.

If something has gone wrong and you are not satisfied with the answer you received, please write to support@casinofoxybingo.co.uk with Complaint in the subject line. Include your username, what happened, and the outcome you are looking for.

1. We acknowledge your complaint in writing once it reaches us.
2. A member of the team looks into it and checks the account and game records.
3. We reply with our findings and explain what happens next.
4. If you remain unhappy, we will tell you how to take the matter further.

We hold a gaming licence and verify all accounts, so some answers depend on checks being completed first. We will tell you if that is the case.