Terms & Conditions

By opening an account with Foxy Bingo, accessing the site or placing any wager, you confirm that you have read, understood and accepted these terms and conditions in full. If you do not agree with any part of these terms, you should not use the site or any of our services.

We may update or amend these terms from time to time. When we make material changes, we will notify you by email or by a prominent notice on the site. Your continued use of the site after such changes have been published constitutes your acceptance of the updated terms. We encourage you to check this page periodically so that you remain aware of the terms that apply to your account.

The most recent version of these terms and conditions will always be available on this page. If any amendment is unacceptable to you, your sole remedy is to stop using the site and, if you wish, to close your account by contacting us.

To register and maintain an account with Foxy Bingo, you must meet the following eligibility requirements:

1. You must be at least 18 years of age. Gambling by anyone under 18 is an offence. We carry out age verification checks on all customers and will suspend or close any account found to be held by a person under 18.
2. You must be resident in Great Britain or in another jurisdiction from which it is lawful for you to access and use our services.
3. You may hold only one account with Foxy Bingo. If we discover duplicate accounts, we reserve the right to close the additional accounts and void any associated bonuses or winnings derived from the breach of this rule.
4. All personal details you provide at registration and at any later stage must be accurate, complete and kept up to date. We may ask you to confirm or correct your details at any time.
5. You are responsible for keeping your login credentials confidential. Any activity that takes place under your account will be treated as your activity. If you believe that someone else has gained access to your account, contact us immediately at support@casinofoxybingo.co.uk or via live chat.

We are required by law and by the terms of our gambling licence to verify the identity, age and address of every customer. This process is commonly known as Know Your Customer (KYC). Verification checks are carried out before your first withdrawal and may be repeated at any point during the lifetime of your account.

You may be asked to provide one or more of the following documents:

• A valid photographic identity document such as a passport or driving licence.
• Proof of address, such as a recent utility bill or bank statement dated within the last three months.
• Proof of the payment method used to deposit, for example a photograph or screenshot of the relevant card or e-wallet account.

In certain circumstances, we may also request evidence of your source of funds. This may include payslips, bank statements showing salary credits, tax returns or documentation relating to the sale of assets. These checks are a regulatory requirement and are carried out to prevent money laundering, fraud and to ensure your gambling remains affordable.

Until all requested documentation has been received and verified to our satisfaction, we may restrict deposits, gameplay or withdrawals on your account. We aim to complete verification as quickly as possible and will keep you informed throughout the process.

All available deposit and withdrawal methods, together with applicable minimum and maximum limits and processing times, are displayed in the cashier section of the site. We may change the methods and limits available from time to time, and the cashier will always show the most up-to-date information.

Deposits

Deposits are generally credited to your account instantly, although processing times may vary depending on the payment method used. You must only deposit funds from a payment method that is registered in your own name. We do not accept deposits from third-party accounts.

Withdrawals

Where possible, withdrawals will be returned to the same payment method used for the most recent deposit, up to the deposited amount. Any remaining balance may be paid by an alternative method at our discretion. Withdrawal requests are subject to the completion of all necessary verification checks and any pending-period requirements shown in the cashier.

During the pending period, you may cancel a withdrawal request and return the funds to your playable balance. Once the pending period has elapsed and the withdrawal has been processed, it cannot be reversed.

From time to time we may offer bonuses, free spins, cashback or other promotional rewards. Every promotion is governed by its own specific terms and conditions, which will be published alongside the offer. In the event of any conflict between a promotion's specific terms and these general terms, the promotion-specific terms will take precedence.

The following general rules apply to all bonuses and promotions unless stated otherwise in the relevant offer terms:

• Wagering requirements - Bonus funds and any associated winnings may be subject to wagering requirements. You must wager the specified multiple before bonus funds or winnings can be withdrawn. The wagering requirement, eligible games and contribution rates will be set out in the offer terms.
• Maximum bet - While a bonus is active, a maximum stake per bet or spin may apply. Exceeding the stated maximum bet may result in forfeiture of the bonus and any winnings derived from it.
• Expiry - Bonuses carry an expiry period. If the wagering requirements are not completed within the time stated, the bonus and any remaining associated winnings will be removed from your account.
• One bonus at a time - Unless otherwise stated, only one bonus may be active on your account at any time. You should complete or forfeit an active bonus before claiming another.
• Abuse of promotions - We take the fair use of our promotions seriously. If we determine that a player or group of players is attempting to exploit a bonus through irregular play patterns, collusion, the use of multiple accounts or any other means, we reserve the right to void the bonus, withhold winnings and, where appropriate, suspend or close the account.

We reserve the right to withdraw, modify or restrict any promotion at any time. Where a change affects players who have already opted in, we will take reasonable steps to notify those players.

Foxy Bingo is committed to promoting responsible gambling and providing a safe environment for all players. We offer a range of tools to help you stay in control of your gambling activity:

• Deposit limits - Set daily, weekly or monthly caps on how much you can deposit.
• Session reminders - Receive notifications about the length of time you have been playing.
• Time-outs - Take a short break from gambling for a period of your choosing, during which you will not be able to log in or place wagers.
• Self-exclusion - Exclude yourself from Foxy Bingo for a minimum period. During self-exclusion, your account will be closed and you will not be able to open a new one.

You can apply any of these tools at any time through your account settings or by contacting our support team. If you feel that your gambling is becoming a problem, we strongly encourage you to seek support from the following independent organisations: GambleAware, GamCare, the National Gambling Helpline and GamStop, the national self-exclusion scheme.

You may close your account at any time by contacting us at support@casinofoxybingo.co.uk or via live chat. Any remaining balance, less any amounts subject to ongoing verification or dispute, will be returned to you using a payment method previously used on the account.

We may suspend or close your account in the following circumstances:

• If we reasonably believe that you have breached any of these terms and conditions.
• If we are unable to verify your identity or the information you have provided.
• If we suspect fraudulent activity, money laundering or other criminal conduct associated with the account.
• If the account has been inactive for a prolonged period. In such cases, we will attempt to contact you before taking any action and will comply with all applicable regulations regarding dormant accounts.
• If required to do so by law, regulation or by direction of a competent authority.

Where we suspend or close an account due to a breach of these terms, we may withhold any bonus funds and, where permitted, any winnings connected to the breach. If closure is for reasons unrelated to a breach, your available balance will be returned to you following the completion of all necessary checks.

If you are unhappy with any aspect of our service, we want to hear from you. In the first instance, please contact our support team by email at support@casinofoxybingo.co.uk or via live chat. Provide as much detail as possible, including your username, a description of the issue and any relevant dates or transaction references.

We will acknowledge your complaint promptly and aim to resolve it within a reasonable time. We will keep you informed of the progress of your complaint and notify you of the outcome in writing.

If you are not satisfied with our response, or if your complaint has not been resolved within eight weeks, you have the right to refer the matter to an independent alternative dispute resolution (ADR) provider. Details of the ADR service available to you will be provided in our final response to your complaint, or upon request.

We provide the Foxy Bingo site and all associated services on an "as is" and "as available" basis. While we take reasonable steps to ensure the site operates correctly and securely, we do not guarantee uninterrupted or error-free access. From time to time, we may need to carry out maintenance or updates that temporarily affect availability.

To the fullest extent permitted by law, Foxy Bingo shall not be liable for any indirect, incidental or consequential loss or damage arising from your use of the site or services, including any loss resulting from technical failures, service interruptions or errors in the settlement of bets or games, except where such loss is caused by our wilful misconduct or negligence.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded.

These terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any rights you may have under mandatory consumer protection legislation.