Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every promotion, bonus, free spin, free bet and loyalty reward offered to your account with us. They sit alongside our general Terms and Conditions and our Privacy Policy. Where a specific offer carries its own terms, those terms apply in addition to the ones on this page.

Each promotion is published with its own offer terms, which set out who can take part, what you need to do to qualify, how long the offer runs and any amounts involved. Those details are shown in the promotion itself and in the cashier, and you should look over them before you opt in.

• Offer terms - the conditions attached to a single promotion, shown with that promotion.
• Bonus funds - any credit, spins or rewards added to your account that are not your own deposited money.
• Wagering requirement - the amount of play needed before bonus funds, or winnings from them, can be withdrawn.
• Qualifying activity - the deposit, stake or action that unlocks the offer, as described in the offer terms.

Bonuses are available only to customers who are aged 18 or over, registered with us in their own name, and resident in a country where we accept play. Before any bonus is paid out, your identity, age and payment details must be verified to our satisfaction.

• One bonus per person, household, address, shared computer, IP address or payment method, unless an offer says otherwise.
• Your account must be open, active and in good standing at the time you claim.
• Payment methods excluded from a promotion are listed in the offer terms, and deposits made with them will not qualify.
• Accounts opted out of marketing messages may not be shown every promotion.
• An offer cannot normally be claimed after the qualifying activity has already taken place, unless its terms allow it.

Customers who have self-excluded with us, registered with GamStop, or set a limit that blocks promotional play will not receive bonuses while those measures are in place. We may also withdraw access to promotions where we have concerns about a customer's safety or spending.

Where an offer carries a wagering requirement, bonus funds and any winnings from them stay separate from your withdrawable balance until that requirement is met. The size of the requirement, the period you have to complete it and any cap on what can be converted are set out in the offer terms and shown in your account.

1. Opt in to the offer and complete the qualifying activity described in its terms.
2. The bonus is credited to the bonus balance in your account.
3. Stakes are taken from the balance shown first in the cashier, and only qualifying stakes count towards the requirement.
4. Progress is tracked in your account, so you can see at any point what is left to complete.
5. Once the requirement is met, the remaining bonus balance, up to any cap in the offer terms, moves to your withdrawable balance.

Stakes placed with your own money are not bonus play. Returned, cancelled or voided bets do not count towards wagering, and where a game round is refunded or settled late, the contribution from that round is removed.

Not every game contributes to wagering in the same way, and some games are excluded from bonus play altogether. The contribution rates, excluded games and the maximum stake permitted while a bonus is active are published with each offer and in the cashier.

Placing a stake above the maximum permitted, or using a pattern of play designed to cover most outcomes of a game so that wagering is cleared with little risk, may lead to the bonus and any winnings from it being removed.

Bonuses expire if they are not used within the period stated in the offer terms. When a bonus expires, the bonus balance and any winnings still tied to it are removed from your account. Your own deposited funds are not affected.

• You can cancel an active bonus at any time from your account or by asking our support team.
• Cancelling a bonus removes the bonus balance and any winnings attached to it, and play then continues with your own funds.
• Requesting a withdrawal while a wagering requirement is outstanding forfeits the bonus, unless the offer terms say otherwise.
• Only one bonus can be active at a time, and a further bonus is held until the active one is completed, cancelled or expired.

We may close, amend or shorten a promotion where it contains an error, where a technical fault affects it, or where we are required to do so. Where that happens, we will act fairly towards customers who have already taken part.

We hold a gaming licence and verify accounts before funds are paid out, so a withdrawal that includes bonus winnings may be held while those checks are completed. Where we believe an offer has been misused, we may hold back the bonus and the winnings from it while the account is looked into, and we will tell you the outcome.

Promotions are for players aged 18 or over. Deposit limits, loss limits, session reminders, time-outs and self-exclusion are available in your account at any time, and a limit that reduces your spending takes effect straight away. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop allows you to block access to licensed gambling sites in Great Britain.

We may update these Bonus Terms and Conditions from time to time. The version published on this page applies to any bonus claimed after it appears, and the terms shown with an offer at the time you claimed it continue to apply to that bonus.

If you disagree with a decision about a bonus, tell us and we will look into it. You can reach us through the live chat on the site or by e-mail at support@casinofoxybingo.co.uk, and it helps if you include the name of the promotion and the date you claimed it.